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The Impact of the Digital Transformation on our Understanding of Key Drivers of Technology Usage - A Longitudinal Perspective on Trust
Type
fundamental research project
Start Date
01 February 2016
End Date
31 January 2017
Status
ongoing
Keywords
digital transformation
trust
trust in the IT artifact
trust in the provider
latent growth modeling
Description
Information Technology (IT) is increasingly pervading the daily life of people all around the world and its reach is still extending rapidly. This development is termed digital transformation and is supposed to change the way how we perceive IT, how we work, how we consume and in general how we live. One key reason for this development is that IT usually makes the life of its users easier, and the users reward this increasing convenience. Facebook, e.g., is very convenient for staying in touch with people all around the world. Nevertheless, the digital transformation has also its disadvantages, and may make the users vulnerable, e.g., to hacking or surveillance. This creates fear as well as uncertainty, and thus diminishes the users' trust in IT. This is especially crucial, since trust has been shown to be a key driver in the context of the adoption and use of IT. Consequently, a decrease in trust hinders the use of new IT artifacts, and thus the advantages of the digital transformation cannot be leveraged. Although researchers agree that trust is not only relevant for one-time interactions, but that trust develops gradually during an interaction and needs to be maintained over time, most studies rely on research designs that only capture a cross-sectional snapshot of trust development.
In the extension of my GFF project, I aim to address this gap in the trust literature by conducting a five-wave longitudinal field study to investigate how trust in a new IT artifact - a new student information system - and trust in the provider of the system emerges.
In essence I aim at answering four research questions:
RQ1: How does trust in a new IT artifact develop over time?
RQ2: How does trust in the provider of an IT artifact develop over time?
RQ3: How does the development of trust differ comparing trust in IT artifacts (technology) and trust in the provider (human being)?
RQ4: How does prior experience (with the provider or other IT artifacts) impact the development of trust over time?
In the extension of my GFF project, I aim to address this gap in the trust literature by conducting a five-wave longitudinal field study to investigate how trust in a new IT artifact - a new student information system - and trust in the provider of the system emerges.
In essence I aim at answering four research questions:
RQ1: How does trust in a new IT artifact develop over time?
RQ2: How does trust in the provider of an IT artifact develop over time?
RQ3: How does the development of trust differ comparing trust in IT artifacts (technology) and trust in the provider (human being)?
RQ4: How does prior experience (with the provider or other IT artifacts) impact the development of trust over time?
Leader contributor(s)
Funder(s)
Topic(s)
Digitale Transformation
Vertrauen
Method(s)
Longitudinal Field Study
Latent Growth Modeling
Range
Institute/School
Range (De)
Institut/School
Division(s)
Eprints ID
246820
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PublicationTrust(Management Information Research Center, 2016-10-31)
;Benbasat, Izak ;Gefen, David ;Pavlou, Paul A. ;Bush, AshleyRai, ArunTrust is the enabler of social interaction. Although the origins of research on trust traditionally lie outside the Information Systems (IS) domain, the importance of trust for IS research rapidly grew in the late 1990s, and it is still growing with the increasing ubiquity and advancement of technology in organizations, virtual teams, online markets, and user-technology interactions. Theoretically, the central role of trust is tied to the growing social change that Information and Communication Technology (ICT) has always created, a trend increased by the introduction of electronic commerce, and with it the need to interact and commerce with total strangers. This trend is mirrored in major IS research fields, such as virtual teams and technology acceptance, and thus also naturally in the pages of MIS Quarterly. The importance of trust for IS research and its impact on the IS literature are also reflected by the fact that a trust-related paper (Gefen et al. 2003) is among the most highly cited articles published in MIS Quarterly, together with papers on TAM, knowledge management, and design science. Besides, two trust-related papers have won the MIS Quarterly Paper of the Year Award in 1998 (Kumar et al. 1998) and 2009, respectively (Cyr et al. 2009), and a Special Issue on trust was published in 2010 (Benbasat et al. 2010). Coupled with the facts that we have identified 33 papers relevant for this curation, and that these papers account for about 20,000 total citations, it is perhaps safe to argue that trust is one of the popular and well-cited areas of research in the IS literature, especially during the last 20 years.Type: journal articleJournal: MIS Quarterly: Management Information Systems Quarterly (MISQ)DOI: 10.25300/10312016