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    Complexity Index : Assessing the impact of external and internal complexity on production plant performance
    Managing complexity induced by product variety represents a major challenge for industrial companies. Companies are especially concerned with the assessment of variety-induced complexity at production plants and its impact on operational performance. This paper, following a methodical combination of qualitative and quantitative approaches, presents a complexity index consisting of 20 operational indicators. Taking the index as a basis, the relationship between complexity and operational plant performance is investigated. Finally, two clusters, built on their performance level and ability to transfer high external complexity into low internal complexity, are compared in detail.
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