Devising a Method for Developing Knowledge-Intense, Person-Oriented Services - Results from Early Evaluation
ISBN
978-0-7695-4525-7
Type
conference paper
Date Issued
2012-01-04
Author(s)
Research Team
iw6-init
Abstract
In this paper, we present a method for engineering person-oriented services (EPOS) and discuss its suitability to the systematic development of ITsupported
knowledge-intense person-oriented services (KIPOS). We provide (1) a criteria-based evaluation and (2) insights from an ongoing action research project. KIPOS, predominately existent in sectors as health care or education, are of high economic relevance regarding market size and growth, yet are laggards in realization of IT-potentials. Leveraging ITpotentials as automation, standardization, or intelligent customer integration could be used to increase quality and reduce cost. This is hard to achieve, as value-creating activities within KIPOS are bound to persons or personal knowledge, making their design complicated. We apply a criteria-based evaluation for the method developed. The results show that EPOS meets the requirements for engineering KIPOS. Additionally, we provide insights from an action research project providing evidence that the method is also applicable for engineering KIPOS in real-world settings.
knowledge-intense person-oriented services (KIPOS). We provide (1) a criteria-based evaluation and (2) insights from an ongoing action research project. KIPOS, predominately existent in sectors as health care or education, are of high economic relevance regarding market size and growth, yet are laggards in realization of IT-potentials. Leveraging ITpotentials as automation, standardization, or intelligent customer integration could be used to increase quality and reduce cost. This is hard to achieve, as value-creating activities within KIPOS are bound to persons or personal knowledge, making their design complicated. We apply a criteria-based evaluation for the method developed. The results show that EPOS meets the requirements for engineering KIPOS. Additionally, we provide insights from an action research project providing evidence that the method is also applicable for engineering KIPOS in real-world settings.
Language
English
Keywords
Devising a Method for Developing Knowledge-Intense
Person-Oriented Services - Results from Early Evaluation.
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 45th Hawaii International Conference on System Sciences
Publisher
IEEE
Publisher place
Piscataway, NJ
Start page
1502
End page
1511
Event Title
2012 45th Hawaii International Conference on System Science (HICSS 2014)
Event Location
Maui, Hawaii USA
Event Date
04.-07.01.2012
Subject(s)
Division(s)
Eprints ID
219832
File(s)![Thumbnail Image]()
Name
JML_337.pdf
Size
252.76 KB
Format
Adobe PDF
Checksum (MD5)
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