Towards a Reference Model for a Productivity-Optimized Delivery of Technology Mediated Learning Services
ISSN
0302-9743
ISBN
978-3-642-38826-2
Type
conference paper
Date Issued
2013-06-11
Author(s)
Editor(s)
Vom Brocke, Jan
Hekkala, Riitta
Ram, Sudha
Rossi, Matti
Research Team
IWI6
Abstract
Technology mediated learning services (TMLS) play an important role for software on-the-job-training due to increasing cost pressure for on-the-job-training and increasing demand for mobile learning solutions. As there is no structured approach to systematically deliver productive TMLS this research study creates a holistic reference model of a productivity-optimized TMLS delivery process. This productivity-optimized model focuses on efficient use of resources at a constant or increasing TMLS outcome by a set of process models and design guidelines for TMLS providers. It is developed within a design research setting and derives existing knowledge from the literature and three in-depth-case studies with training providers for software applications. Consequently, we build a reference model that supports the following activities of technology oriented learning: training preparation, training delivery within the classroom, training delivery through internet and training evaluation under consideration of various stakeholders, such as the TMLS provider, trainer, TMLS participant and the participants company.
Language
English
Keywords
technology mediated learning
service productivity
reference model
service delivery
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Design Science at the Intersection of Physical and Virtual Design
Publisher
Springer
Publisher place
Berlin, Heidelberg
Volume
LNCS 7939
Start page
471
End page
478
Pages
8
Event Title
8th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2013)
Event Location
Helsinki, Finland
Event Date
11.-12.06.2013
Subject(s)
Division(s)
Eprints ID
222387
File(s)![Thumbnail Image]()
Name
JML_530.pdf
Size
194.23 KB
Format
Adobe PDF
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