Website Usability for Internet Banking
Type
conference paper
Date Issued
2010-06-20
Author(s)
Research Team
IWI3
Abstract
Internet users can fail at several hurdles, e.g. issues related to trouble-free and selfexplanatory interaction. Not only users but also organizations are affected adversely by these difficulties. The purpose of this study is to enhance the limited repertoire of methods for quantifying web applications usability, which have remained unchanged for years. It first develops a model explaining the relationship between usability dimensions and success variables. Consecutively, the model's hypotheses are empirically validatedby conducting an experiment for testing Internet Banking applications. Results show positive usability effects of increased recognizability, real world metaphors, anticipating support, dominant designs and a higher degree of freedom through the undo button. For practitioners, this research offers a quantitative method for development and quality management projects. Its scientific contribution consists of adding a novel approach for usability measurement in the field of Usability Engineering. It provides findings about the relationship between usability dimensions and usability success factors which presents a basis for further research in this field.
Language
English
Keywords
Usability
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 23rd Bled eConference "eTrust: Implications for the Individual, Enterprises and Society" : Research Volume
Start page
166
End page
180
Pages
15
Event Title
23rd Bled eConference "eTrust: Implications for the Individual, Enterprises and Society"
Event Location
Bled, Slovenia
Event Date
20.-23.06.2010
Official URL
Subject(s)
Eprints ID
214619
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Zollet%20Back%20Website%20Usability%20for%20Internet%20Banking.pdf
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Format
Adobe PDF
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