Explicate the links between external trends, stakeholder objectives, and an organization's strategy by an augmented Balanced Scorecard
Journal
SEM Radar
ISSN
1649-8914
Type
journal article
Date Issued
2013-12-02
Author(s)
Abstract
The Balanced Scorecard principally follows a financial logic - most often objectives are only included that directly contribute to an improvement in financial returns. Non-financial goals, which could be important to an organization for other reasons (e.g. compliance), are systematically neglected. This article addresses this challenge by introducing external trends and the objectives of the relevant stakeholders with the aim to develop a more holistic controlling and management tool. This enables users of the Balanced Score-card to formulate a more balanced strategy which takes into account the specific external environment in which the strategy exists. We apply the augmented Balanced Scorecard in a case study and discuss the findings.
Language
English
Keywords
Balanced Scorecard
Systems Thinking
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
Wissenschaftlicher Verlag Berlin
Publisher place
Berlin
Volume
12
Number
2
Start page
29
End page
47
Pages
19
Subject(s)
Division(s)
Eprints ID
228139
File(s)![Thumbnail Image]()
open.access
Name
Katz_Groesser_2013.pdf
Size
2.63 MB
Format
Adobe PDF
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