Building the capacity for learning and change through reflective conversation
Journal
International Journal of Action Research
ISSN
1861-1303
ISSN-Digital
1861-9908
Type
journal article
Date Issued
2005
Author(s)
Abstract
Conversation is central to the process of organizational learning and change. Drawing on the notion of reflective conversation, we describe an action research project, "learning through listening" in Omega, a residential healthcare organization. In this project, service users, staff, members of management committees, trustees, managers, and central office staff participated in listening to each other and in working together towards building capacity for creating their own vision of how the organization could move into the future, according to its values and ethos. In doing so they developed ways of engaging in reflective conversation that enabled progress towards a strategic direction.
Language
English
Keywords
organizational learning
change
reflective conversation
dialogue
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Hampp
Publisher place
Mering
Volume
1
Number
2
Start page
243
End page
262
Pages
20
Subject(s)
Division(s)
Eprints ID
20358