Voice as a Contemporary Frontier of Interaction Design
Journal
European Conference on Information Systems (ECIS)
Type
conference paper
Date Issued
2021
Author(s)
Research Team
IWI6
Abstract
Voice assistants’ increasingly nuanced and natural communication bears new opportunities for user experiences and task automation, while challenging existing patterns of human-computer interaction. A fragmented research field, as well as constant technological advancements, impede a common apprehension of prevalent design features of voice-based interfaces. As part of this study, 86 papers
across domains are systematically identified and analysed to arrive at a common understanding of voice assistants. The review highlights perceptual differences to other human-computer interfaces and points out relevant auditory cues. Key findings regarding those cues’ impact on user perception and behaviour are discussed along with the three design strategies 1) personification, 2) individualization and 3) contextualization. Avenues for future research are lastly deducted. Our results provide relevant opportunities to researchers and designers alike to advance the design and deployment of voice assistants.
across domains are systematically identified and analysed to arrive at a common understanding of voice assistants. The review highlights perceptual differences to other human-computer interfaces and points out relevant auditory cues. Key findings regarding those cues’ impact on user perception and behaviour are discussed along with the three design strategies 1) personification, 2) individualization and 3) contextualization. Avenues for future research are lastly deducted. Our results provide relevant opportunities to researchers and designers alike to advance the design and deployment of voice assistants.
Language
English
Keywords
Voice
Assistant Conversational
Interface Voice
Design Human-Computer
Interaction
HSG Classification
contribution to scientific community
Event Title
European Conference on Information Systems (ECIS)
Event Location
Virtual
Event Date
14-16 Jun 2021
Subject(s)
Division(s)
Eprints ID
263192
File(s)![Thumbnail Image]()
Name
JML_821.pdf
Size
375.11 KB
Format
Adobe PDF
Checksum (MD5)
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