The turnaround at Lufthansa: Learning from the change process
Journal
Journal of Change Management
ISSN
1469-7017
ISSN-Digital
1479-1811
Type
journal article
Date Issued
2000
Author(s)
Abstract
This paper describes the way Lufthansa has undergone fundamental change - its approach relying on people. As opposed to a top down planned approach, Lufthansa has put emphasis on managing the process and creating conditions that activate a critical mass of change actors. Human resource management has played a crucial role in the transformation as well as in the management of the process of strategic renewal. Core elements of this strategy involve providing space for reflection and dialogue despite the crisis pressure, building networks of change actors and creating durable platforms for emotional mobilisation and reflection on action.
Language
English
Keywords
change process
Lufthansa
HRM
leadership
transformation
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Henry Stewart Publ.
Publisher place
London
Volume
1
Number
4
Start page
344
End page
363
Pages
20
Subject(s)
Division(s)
Eprints ID
19551