Hey Alexa, Please Help Us Solve This Problem! How Interactions with Smart Personal Assistants Improve Group Performance
Type
conference paper
Date Issued
2019
Author(s)
Abstract (De)
Despite a growing body of research about the design and use of Smart Personal Assistants, such as Google’s Assistant or Amazon’s Alexa, existing work has mainly focused on their use as task support for individual users in rather simple problem
scenarios. Little is known about their ability to improve collaboration among multiple users in more complex problem settings. Using a mixed-method approach, we investigate the value of Smart Personal Assistants as facilitators by directly comparing 40 groups of three who either interact with a Smart Personal Assistant or a scripted human facilitator in a complex problem-solving scenario. The results indicate that groups interacting with Smart Personal Assistant facilitators show significantly better task outcomes and higher degrees of collaboration quality. A conversation analysis approach further analyzes differences in human SPA communication. Our work contributes to computer-supported cooperative work research and emphasizes the value
of conversation analysis approaches in HCI research.
scenarios. Little is known about their ability to improve collaboration among multiple users in more complex problem settings. Using a mixed-method approach, we investigate the value of Smart Personal Assistants as facilitators by directly comparing 40 groups of three who either interact with a Smart Personal Assistant or a scripted human facilitator in a complex problem-solving scenario. The results indicate that groups interacting with Smart Personal Assistant facilitators show significantly better task outcomes and higher degrees of collaboration quality. A conversation analysis approach further analyzes differences in human SPA communication. Our work contributes to computer-supported cooperative work research and emphasizes the value
of conversation analysis approaches in HCI research.
Language
English
HSG Profile Area
SoM - Business Innovation
Publisher
ACM Digital
Publisher place
Munich
Pages
6
Event Title
ICIS International Conference of Information Systems
Event Location
Munich
Event Date
December 15-18
Division(s)
Eprints ID
258542
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Name
ICIS2019_Revision_Template_Hey Alexa, help us to solve this problem_manuscript_final.pdf
Size
1.05 MB
Format
Adobe PDF
Checksum (MD5)
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