Studying talk-at-work: An analysis of the discursive processes of management coaching conversations
Series
Perspectives on Process Organization Studies
ISBN
978-0-19-870308-2
Type
book section
Date Issued
2014
Author(s)
Editor(s)
Cooren, Francois
Vaara, Eero
Langley, Ann
Tsoukas, Haridimos
Abstract
This chapter analyzes the discursive unfolding of interactions between a professional coach and a middle manager during a management coaching conversation, a specific form of talk-at-work. The theoretical framework aims to advance discursive theorizing by differentiating between discourses and discursive practices as well as between relational and temporal processes. We argue that this framework allows studying how discourses are constituted through discursive practices such as reformulating, assessing, or orienting between the two speakers and the extent to which the use of specific discourses develops over the course of the session. Concretely, the empirical analysis illustrates how the coach is able to enroll the manager into a set of predefined discourses about the management of emotions through a mode of interaction we call empathetic persuasion. In doing so we also make an empirical contribution by tracing how employees are adopting emotional management discourses by means of Human Resource Management interventions like management coaching.
Language
English
Keywords
Management Coaching
Coaching
process analysis
discourse
talk-at-work
HSG Classification
contribution to scientific community
HSG Profile Area
SHSS - Kulturen, Institutionen, Maerkte (KIM)
Refereed
No
Book title
Language and Communication @ Work: Discourse, Narrativity and Organizing
Publisher
Oxford University Press
Publisher place
Oxford
Volume
1. ed.
Number
4
Start page
173
End page
195
Pages
23
Subject(s)
Eprints ID
222652