Towards a Better Understanding of IT Cost Drivers of Asset Management Companies
ISBN
978-1-62276-623-9
Type
conference paper
Date Issued
2012-05-21
Author(s)
Editor(s)
Brandtweiner, Roman
Janczewski, Lech
Research Team
IIM, IWI4
Abstract
Effectiveness and even more efficiency are substantial indicators of information technology (IT) performance management. Evaluation of an organisation's IT performance relies heavily on benchmarking with other organisations. The comparability of IT key performance indicators (KPIs) is critical for resilient benchmarking results. KPI suggestions of established frameworks remain very generic. They are incapable of taking individual characteristics of different business models into account and impede, therefore, a sophisticated benchmarking. Such an occurrence can be observed frequently, especially in the environment of business groups. In the case of one leading international financial service business group, we analysed this problem and applied action research to identify IT cost drivers and develop specific KPIs for the group IT performance management. This article provides insights into a real-life example of evaluating IT performance and suggests a set of KPIs for IT cost efficiency benchmarking among asset management firms within a business group considering the firm's different business models.
Language
German
Keywords
CCIIM
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of Conference on Information Resources Management (Conf-IRM) 2012
Publisher
Curran Associates, Inc.
Publisher place
New York
Start page
587
End page
598
Event Title
International Conference on Information Resources Management (Conf-IRM) 2012
Event Location
Vienna
Event Date
21.-23.05.2012
Subject(s)
Division(s)
Eprints ID
214505
File(s)![Thumbnail Image]()
open.access
Name
ATTPGC0E.pdf
Size
359.5 KB
Format
Adobe PDF
Checksum (MD5)
c349f9d719c2c6c29391467b8da3b901