Motives and Status Quo of the Internationalization of IT-Shared Service Centers : Global Sourcing, Global Delivery, Global Efficiency
Type
presentation
Date Issued
2010-03-22
Author(s)
Research Team
IWI4
Abstract
The importance of IT-Shared Service Centers (IT-SSCs) as an approach to organizing corporate IT functions has increased significantly. As IT-SSCs are primarily operated by large international corporations to provide IT services to their employees, they face special requirements regarding internationalization. Despite the internationalization of IT-SSCs being a relevant topic, only little research has been conducted so far.
The main goals of this paper are to answer the following questions:
(1) Which motives exist for the internationalization of IT-SSCs?
(2) What is the current status regarding the internationalization of IT-SSCs?
The main goals of this paper are to answer the following questions:
(1) Which motives exist for the internationalization of IT-SSCs?
(2) What is the current status regarding the internationalization of IT-SSCs?
Language
English
Keywords
shared service center
IT shared service center
headquarter
internationalization
offshoring
global delivery
IT function
support function
home country bias
HSG Classification
contribution to scientific community
Refereed
No
Event Title
4th Global Sourcing Workshop
Event Location
Zermatt
Subject(s)
Division(s)
Eprints ID
70101