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Do you really want happy Policyholders? An Empirical Analysis of the relation between Net Promoter Score and Insurer’s Profitability
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Do you really want happy Policyholders? An Empirical Analysis of the relation between Net Promoter Score and Insurer’s Profitability
Type
conference paper
Date Issued
2019-12-10
Author(s)
Jahnert, Jonas Raphael
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Publisher place
St. Gallen
Event Title
University of St. Gallen Ph.D. in Management Seminar Series
Event Location
St. Gallen
Event Date
10.12.2019
URL
https://www.alexandria.unisg.ch/handle/20.500.14171/97954
Subject(s)
business studies
Division(s)
I.VW - Institute of I...
Eprints ID
262883