Service employees and self-verification: The roles of occupational stigma consciousness and core self-evaluations
Journal
Human relations (New York)
ISSN
0018-7267
Type
journal article
Date Issued
2014
Author(s)
Abstract (De)
Despite the growing number and importance of service occupations, we know little about how jobholders’ perceptions of societal stigmas of service jobs influence their identification with and attitudes towards work. The present study presents a framework that accords key roles to research on occupational stigma consciousness and the verification of employees’ self-views (i.e. core self-evaluations) to understand employees’ responses to occupational stigmatization. Survey responses from call center employees revealed a negative relationship between occupational stigma consciousness and occupational identification and work meaningfulness and a positive relationship between occupational stigma consciousness and organizational production deviant behaviors for employees who have a positive self-view. Opposite patterns of results surfaced for employees who have a lower positive self-view.
Language
English
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
SAGE Publications
Volume
67
Number
12
Start page
1439
End page
1465
Subject(s)
Division(s)
Eprints ID
269282