Establishing a Comprehensive Quality Management for the Use of Crowd-based Mechanisms by SMEs
Journal
International Conference on Production Research (ICPR)
Type
conference paper
Date Issued
2023
Author(s)
Kirsten Lange
;
Robert Refflinghaus
;
Anna Hupe
;
Ulrich Bretschneider
Research Team
IWI6
Abstract
This paper describes a concept to adapt the design of quality management in SMEs to better exploit the potential of crowdworking. It shows how the quality management, especially of SMEs, can be organised to make efficient and targeted use of work perfomed by crowd-based mechanisms and continue to ensure that customer requirements are met. The different forms of crowd-based mechanisms will be discussed. Barriers of SMEs in adopting crowdsourcing and strategies to overcome them will be identified. A modular reference process model for the quality-oriented use of crowdworking in SMEs will be developed. In addition, concrete recommendations for action to adapt or supplement the design of quality management in SMEs for the efficient and effective use of crowd-based mechanisms will be given.
Language
English
Keywords
crowdworking
quality management
SME
reference model
HSG Classification
contribution to scientific community
Refereed
Yes
Pages
4
Event Title
International Conference on Production Research (ICPR)
Event Location
Cluj-Napoca, Romania
Event Date
23-28 Jul 2023
Official URL
Subject(s)
Division(s)
File(s)![Thumbnail Image]()
Name
JML_943.pdf
Size
449.39 KB
Format
Adobe PDF
Checksum (MD5)
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