Specifying Enabling Services in Telecommunications Service Systems
Type
conference paper
Date Issued
2009-08-06
Author(s)
Abstract
In telecommunications, increasingly complex service systems evolve which have the objective to produce ICT services. The increased complexity is due to the convergence of the industry sectors information technology, telecommunications and media. Telecommunication network operators are challenged to modify their business strategies: they can not any more produce ICT services in a vertically integrated fashion but need to market preliminary services as suppliers for other ICT service providers. For this task, modular service concepts known from Service Science and IS research can be employed. ICT service modules, so called Enabling Services, are provided on Service Delivery Platforms to support service development. In this work, an Enabling Service conceptualization is developed. Based on a case study, a process for the specification of Enabling Services is presented.
Language
English
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Proceedings of the 15th Americas Conference on Information Systems
Publisher
AIS Electronic Library (AISeL)
Start page
166
Event Title
15th Americas Conference On Information Systems (AMCIS 2009)
Event Location
San Francisco, CA
Event Date
06.-09.08.2009
Official URL
Subject(s)
Division(s)
Eprints ID
226693