Utilizing User-Group Characteristics to Improve Acceptance of Management Support Systems-State of the Art and Six Design Guidelines
ISBN
978-3-642-20632-0
Type
conference paper
Date Issued
2011-05-05
Author(s)
Editor(s)
Jain, Hemant
Sinha, Atish P.
Vitharana, Padmal
Research Team
IWI1
Abstract
In information systems (IS) design, understanding users and their preferences for interacting with IT is key. Such awareness is particularly important in the field of management support systems (MSS). We conduct a literature review on how user-group characteristics can be incorporated into MSS design and propose six design guidelines to enhance their adaptation capabilities.Three of these guidelines aim at better meeting users functional preferences: incorporate more subjective information needs in MSS design, expand the scope of functional MSS principles beyond the user interface, and provide a comprehensive model of MSS functions for the growing number of expert users. Strengthen the constructional MSS perspective should make the design more concrete for practice. The fifth finding is to understand the characteristics of MSS usage by considering MSS use cases and access modes in addition to users' working style. Last but not least, MSS research should place more emphasis on principles for situational artefact design.
Language
English
HSG Classification
not classified
Refereed
Yes
Book title
Service-Oriented Perspectives in Design Science Research
Publisher
Springer
Publisher place
Berlin, Heidelberg
Volume
LNCS 6629
Start page
291
End page
305
Pages
15
Event Title
6th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2011)
Event Location
Milwaukee, Wisconsin (USA)
Event Date
05.-06.05.2011
Subject(s)
Eprints ID
214373