Making Knowledge Visible through Knowledge Maps: Concepts, Elements, Cases
Series
International Handbooks on Information Systems
ISBN
978-3-540-20005-5
Type
book section
Date Issued
2004
Author(s)
Editor(s)
Holsapple, Clyde W.
Abstract
This chapter seeks to establish the conceptual basis for an innovative instrument of corporate knowledge management: the knowledge map. It begins by briefly outlining the rationale for knowledge mapping, i.e., providing a common context to access expertise and experience in large companies. It then conceptualizes five types of knowledge maps that can be used in managing organizational knowledge. They are knowledge-sources, -assets, -structures, -applications, and -development maps. In order to illustrate these five types of maps, a series of examples is presented (from a multimedia agency, a consulting group, a market research firm, and a medium-sized services company) and the advantages and disadvantages of the knowledge mapping technique for knowledge management are discussed. The chapter concludes with a series of quality criteria for knowledge maps and proposes a five step procedure to implement knowledge maps in a corporate intranet.
Language
English
HSG Classification
not classified
Refereed
No
Book title
Handbook on Knowledge Management. 1, Knowledge Matters
Publisher
Springer
Publisher place
Berlin
Start page
189
End page
205
Pages
18
Subject(s)
Division(s)
Eprints ID
54703