Measuring Impacts of ICT on the Process Landscape of Public Administrations
ISBN
978-1-9053505-58-2
Type
conference paper
Date Issued
2007-09-27
Author(s)
Editor(s)
Remenyi, Dan
Research Team
IWI1
Abstract
Efficiency, effectiveness and transparency are key objectives of eGovernment. Modern information and communication technologies (ICT) provide means to improve quality of service rendition in public administrations and availability of information across organizational boundaries. The required investments to realize these potential benefits, e.g. for license, implementation, training, operation or maintenance of ICT, can be calculated quite accurately prior to purchase. Significantly more difficult is an assessment of attainable quality improvements, cost savings and utility potentials of newly introduced ICT, which is however a prerequisite for sound investment decisions.The European Commission-funded research project PICTURE addresses this challenge by developing a methodology and a tool for measuring qualitative and quantitative impacts of ICT on the process landscape of public administrations. The methodology is based on predefined and semantically standardized Process Building Blocks (PBB) that represent typical domain-specific activities as well as dynamic attributes designed for each PBB in order to define required information to be provided by modelers. The resulting consistent process models built with PBBs enable an administration-wide analysis regarding e.g. media breaks or organizational inefficiencies as well as a usage potential analysis of ICT functionalities (such as ePayment or eSignature) across process boundaries. This paper describes the fundamental methodology of PICTURE and demonstrates a real-world example.
Language
English
HSG Classification
not classified
Refereed
No
Book title
ICEG 2007 - 3rd International Conference on eGovernment
Publisher
University of Quebec
Publisher place
Montreal
Start page
21
End page
30
Pages
10
Event Title
3rd International Conference on e-Government (ICEG2007)
Event Location
Montreal, Canada
Event Date
27.-28.09.2007
Subject(s)
Division(s)
Eprints ID
196921
File(s)![Thumbnail Image]()
open.access
Name
iceg2007.pdf
Size
221.43 KB
Format
Adobe PDF
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