Systemic principles of value co-creation: Synergetics of value and service ecosystems
Journal
Journal of Business Research
ISSN
0148-2963
ISSN-Digital
1873-7978
Type
journal article
Date Issued
2016-08
Author(s)
Abstract (De)
While most investigations of value and value co-creation empirically focus on either the individual micro-level or the collective macro-level, a systemic perspective asserts that investigations at one level, in isolation from the other, are incomplete. Based on synergetics and its core principles of emergence and enslavement (consensualization), we argue that value is a systemic property (i.e. an order parameter) that emerges from micro–macro links in service ecosystems. We propose a framework that begins to unravel the complexity of value co-creation and the dynamics of service ecosystem evolution. We introduce nine systemic principles of value co-creation: critical distance, stability, amplification, internal determination, nonlinearity and feedback, phase transitions, symmetry-breaking, limited predictability, and historical dependence. Based on these, we outline future research opportunities in three areas: the moralization of markets, an acceleration of societal dynamics, and the increasing embeddedness of service in society.
Language
English
Keywords
Value co-creation
service ecosystems
self-organization
service-dominant logic
synergetics
public value
HSG Classification
contribution to scientific community
HSG Profile Area
None
Refereed
Yes
Publisher
Elsevier
Publisher place
New York, NY
Volume
69
Number
8
Start page
2981
End page
2989
Subject(s)
Eprints ID
249066
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open.access
Name
2016_Systemic principles_JBR.pdf
Size
353.94 KB
Format
Adobe PDF
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