Reconceptualizing Service Systems – Introducing Service System Graphs
Journal
International Conference on Information Systems (ICIS)
Type
conference paper
Date Issued
2018
Author(s)
Research Team
IWI 6
Abstract
Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.
Language
English
Keywords
Service systems engineering
conceptual modeling
operational service systems
service science
service systems
service systems modeling
systems thinking
HSG Classification
contribution to scientific community
Event Title
International Conference on Information Systems (ICIS)
Event Location
San Francisco, CA, USA
Event Date
13.12.2018-16.12.2018
Division(s)
Eprints ID
255138
File(s)![Thumbnail Image]()
Name
JML_720.pdf
Size
1.2 MB
Format
Adobe PDF
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