Exploring the Chemistry of Datafication Control – Pathways for a Trust-Enabling Use of Smart Workplace Technology
Journal
Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS 2022)
Type
conference paper
Date Issued
2022-01-03
Author(s)
Abstract (De)
Organizations experiment with how smart
technology can be used to manage employees since
before COVID-19 and the possibilities seem almost
limitless. However, the question of how this can be
achieved without impairing the so-needed trust inside
organizations is yet to answer. Hence, in this study, we
employ a crisp-set QCA to investigate what trustenabling
datafication control configurations look like.
Drawing on unique survey data from Switzerland, we show that datafication control can go hand in hand with trust if organizations make efforts for employeecentricity.Further, we can reveal four distinct ways of how organizations can implement employee-centricity to mitigate possible trust-impairing signals that stem from augmented data-gathering and analysis capabilities. Our results contribute to the still heated debate on the duality of control and trust. They also help leaders to navigate through the unmanageable multitude of possible and even trust-toxic combinations.
technology can be used to manage employees since
before COVID-19 and the possibilities seem almost
limitless. However, the question of how this can be
achieved without impairing the so-needed trust inside
organizations is yet to answer. Hence, in this study, we
employ a crisp-set QCA to investigate what trustenabling
datafication control configurations look like.
Drawing on unique survey data from Switzerland, we show that datafication control can go hand in hand with trust if organizations make efforts for employeecentricity.Further, we can reveal four distinct ways of how organizations can implement employee-centricity to mitigate possible trust-impairing signals that stem from augmented data-gathering and analysis capabilities. Our results contribute to the still heated debate on the duality of control and trust. They also help leaders to navigate through the unmanageable multitude of possible and even trust-toxic combinations.
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
HICSS-55
Subject(s)
Division(s)
Eprints ID
264658