Managing the Current Customization of Process Related IT-Services
ISSN
1530-1605
ISBN
978-0-7695-3869-3
Type
conference paper
Date Issued
2010-01-08
Author(s)
Research Team
IIM, IWI4
Abstract
IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer's business processes. This enables diversification as well as transparency in costs and services vis-a-vis the customer to be achieved. Such services however, appear too customer specific for a standardized service provision within the context of IT-industrialisation as they are subject to constantly changing customer demands. To combat this, a concept is envisaged that keeps business process orientated IT-services modifiable and configurable by concretely defining additional Associate Services in advance. In order to maintain transparency and influence in IT expenses, these services orientate themselves towards business objects in the customer's business. The concept is illustrated with the aid of examples from its application and further development together with two associate IT-providers.
Language
English
Keywords
CCIIM
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 43rd Hawaii International Conference on System Sciences 2010 (HICSS-43)
Publisher
IEEE Computer Society
Publisher place
Los Alamitos
Start page
1
End page
10
Event Title
43rd Hawaii International Conference on System Sciences (HICSS)
Event Location
Koloa, Kauai, Hawaii
Event Date
05.-08.01.2010
Subject(s)
Division(s)
Eprints ID
67881
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Name
Brocke_Managing_Current_Customization_of_IT-Services.pdf
Size
308.53 KB
Format
Adobe PDF
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