Technostress from Persuasion: Wearable Users’ Stressors, Strains, and Coping
Type
conference paper
Date Issued
2020-12
Author(s)
Abstract
The use of persuasive technologies to improve users’ personal health outcomes are becoming
increasingly pervasive in the health context. While early research on persuasive technologies
highlighted the technology’s individual and societal potential, recent empirical evidence has
hinted about the adverse effects of their use. However, little is known about the causes of,
experiences with, and coping reactions to these adverse effects. To fill this gap, we conduct an
exploratory study of wearable technologies’ adverse effects on users based on twenty-five
narrative interviews. Employing a technostress lens, we find two distinct patterns–control stress
and validation stress–that show that users experience these adverse effects by revolving through a circular process of technostress and relying on various mechanisms to cope with it. We describe contributions to the literature and implications for research and practice.
increasingly pervasive in the health context. While early research on persuasive technologies
highlighted the technology’s individual and societal potential, recent empirical evidence has
hinted about the adverse effects of their use. However, little is known about the causes of,
experiences with, and coping reactions to these adverse effects. To fill this gap, we conduct an
exploratory study of wearable technologies’ adverse effects on users based on twenty-five
narrative interviews. Employing a technostress lens, we find two distinct patterns–control stress
and validation stress–that show that users experience these adverse effects by revolving through a circular process of technostress and relying on various mechanisms to cope with it. We describe contributions to the literature and implications for research and practice.
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Event Title
International Conference on Information Systems (ICIS)
Event Location
India
Subject(s)
Contact Email Address
annamina.rieder@unisg.ch
Eprints ID
261089
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Rieder et al_2020_Technostress from Persuasion.pdf
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