Research in Business Service Purchasing: Current Status and Directions for the Future
Journal
Management Review Quarterly
ISSN
2198-1620
ISSN-Digital
2198-1639
Type
journal article
Date Issued
2020
Author(s)
Hofmann, Erik
;
Brunner, Joël Henri
;
Holschbach, Elmar
Abstract
This paper provides a systematic literature review and a future research agenda on the topic of purchasing of business services (BuSe). BuSe purchasing has increasingly gained in importance during the past years. It has established itself as a relevant sub-discipline in purchasing and supply management. This “state of research” paper identifies the main authors, relevant topics and practical implications as well as upcoming developments. For this purpose, 118 publications were collected and analyzed. While early research on BuSe purchasing was strongly influenced by the American marketing literature, more recent papers are also published by European authors and institutions coming from the core of the purchasing and supply management discipline. In general, the literature lacks in theoretical foundation and longitudinal methods while assuming high generalizability. Based on the analyses and additional discussions within the research team, directions for future research are identified at a political, economic, social and technological (PEST) level. The following trends for service purchasing were elaborated: (i) «Glocalisation» and near-shoring, (2) sustainability and corporate social responsibility (CSR), (iii) internal and external collaboration, (iv) value-driven contract and payment systems, (v) hybrid products and servitization, and (vi) big data analytics, artificial intelligence and process automation.
Funding(s)
KTI-AVBD: Einkauf und Management komplexer Dienstleistungen - Der Ansatz des Advanced Value Break Downs
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Refereed
Yes
Publisher
Springer Nature
Volume
70
Start page
421
End page
460
Subject(s)
Eprints ID
257595
File(s)![Thumbnail Image]()
Name
Hofmann2020_Article_ResearchInBusinessServicePurch.pdf
Size
1.27 MB
Format
Adobe PDF
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