Initial Insights into Exploratory Process Mining Practices
Journal
Lecture Notes in Business Information Processing
ISSN
1865-1348
Type
conference paper
Date Issued
2021-08
Author(s)
Abstract
Process mining enables organizations to streamline and automate their business processes. The initial phases of process mining projects often include exploration activities aimed to familiarize with the data and understand the process. Despite being a crucial step of many analyses, exploration can be challenging and may demand targeted guidance and support. Still, little attention has been paid to understanding how process analysts approach this exploratory phase. With this goal in mind, in this paper, we report the results of an empirical study investigating exploration practices in process mining. Our study reveals that analysts follow different behavior patterns when exploring event logs and enact various strategies to understand the data and gain new insights. The results remark the need for a deeper understanding of process mining practices and inform future research directions to better support process analysts and explain the cognitive processes underlying the analysis.
Language
English
HSG Classification
contribution to scientific community
Book title
Business Process Management Forum (BPM 2021)
Publisher
Springer
Publisher place
Cham
Volume
427
Start page
145
End page
161
Pages
16
Event Title
21st International Conference in Business Process Management (BPM 2021)
Event Location
Rome
Event Date
6-10 September 2021
Subject(s)
Eprints ID
264484
File(s)![Thumbnail Image]()
open.access
Name
bpm2021.pdf
Size
764.8 KB
Format
Adobe PDF
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