Determinants for the organizational configuration of manufacturing companies offering data-based services
Journal
Australian and New Zealand Academy of Management Proceedings
Type
conference paper
Date Issued
2018
Author(s)
Abstract
Creating a service business as a manufacturing company is commonly known as servitization. While
research provides a solid foundation in many sub-areas of servitization, it concentrates on traditional
after-sales services. In the realm of organizational structuring, scholars mostly discuss whether to
integrate or separate the service business. Focusing on data-based services, literature remains silent
on their effects on the organizational structure. Thus, we enlighten this topic by collecting determinants
from literature influencing the organizational design of a manufacturing company. Following a
systematic approach, we qualitatively assessed the impact of 14 factors on their tendency to favor
separation or integration. While a clear tendency cannot be stated, this work is a first step to clarify
organizational configuration problems in this area.
research provides a solid foundation in many sub-areas of servitization, it concentrates on traditional
after-sales services. In the realm of organizational structuring, scholars mostly discuss whether to
integrate or separate the service business. Focusing on data-based services, literature remains silent
on their effects on the organizational structure. Thus, we enlighten this topic by collecting determinants
from literature influencing the organizational design of a manufacturing company. Following a
systematic approach, we qualitatively assessed the impact of 14 factors on their tendency to favor
separation or integration. While a clear tendency cannot be stated, this work is a first step to clarify
organizational configuration problems in this area.
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Start page
21
End page
41
Event Title
Australian and New Zealand Academy of Management
Event Location
Auckland
Event Date
05.12.2018
Subject(s)
Division(s)
Eprints ID
257106
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open.access
Name
Osterrieder, Friedli, 2018 - Determinants for the organizational configuration of manufacturing companies.pdf
Size
445.73 KB
Format
Adobe PDF
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