Alexa, are you still there? Understanding the Habitual Use of AI-Based Voice Assistants
Journal
International Conference on Information Systems (ICIS)
Type
conference paper
Date Issued
2021-12
Author(s)
Research Team
IWI6
Abstract
Voice assistants are a novel class of information systems that fundamentally change human–computer interaction. Although these assistants are widespread, the utilization of these information systems is oftentimes only considered on a surface level by individuals. In addition, prior research has focused predominantly on initial use instead of looking deeper into post-adoption and habit formation. In consequence, this paper reviews how the notion of habit has been conceptualized in relation to biographical utilization of voice assistants and presents findings based on a qualitative study approach. From a perspective of post-adoption users, the study suggests that existing habits persist, and new habits hardly ever form in the context of voice assistant utilization. This paper outlines four key factors that help explain voice assistant utilization behavior and furthermore provides practical implications that help to ensure continued voice assistant use in the future.
Language
English
Keywords
Habit Formation
Post-Adoption
Usage Pattern
Voice Assistant
HSG Classification
contribution to scientific community
Publisher place
Austin, Texas
Event Title
International Conference on Information Systems (ICIS)
Event Location
Austin, Texas
Event Date
12.12.2021 - 15.12.2021
Subject(s)
Division(s)
Eprints ID
264498
File(s)![Thumbnail Image]()
open.access
Name
JML_865.pdf
Size
346.54 KB
Format
Adobe PDF
Checksum (MD5)
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