What is the right service? A multi-criteria decision model based on 'STEP'
ISBN
978-989-8425-70-6
Type
conference paper
Date Issued
2011-08-18
Author(s)
Research Team
IWI1
Abstract
Together with the diffusion of the Internet both private and legal persons have designed a wide variety of information intensive services. At the same time, concepts and methods have been developed to facilitate the description, discovery, composition, and consumption of these services. However, the selection of the right service still represents a major problem for consumers, since policy-, reputation- or trust-based selection techniques often do not lead to the desired results. In this paper a multi-dimensional service selection model - including social, technological, economic, and political considerations - is presented that can help service consumers in this sketchy and complex task.
Language
English
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 2011 International Conference on e-Business
Publisher
IEEE
Start page
81
End page
90
Pages
10
Event Title
2011 International Conference on e-Business (ICE-B)
Event Location
Seville, Spain
Event Date
18.-21.07.2011
Official URL
Subject(s)
Division(s)
Eprints ID
214430