Towards a Functional Reference Model for Service Planning and Execution in the Heavy Equipment Manufacturing Industry
ISBN
978-1-908549-18-1
Type
conference paper
Date Issued
2014-10-28
Author(s)
;
;
Lingemann, Stephanie
;
;
Editor(s)
Mohammed Hindi, Nitham
Ghoneim, Ahmad
Themistocleous, Marinos
Viscusi, Gianluigi
Research Team
IIM, IWI4
Abstract
Heavy equipment manufacturing (HEM) firms are increasingly challenged by the integration of service planning and execution in their established product-centred information systems (IS) environment. Being confronted with the strategic challenge of reducing operating costs and being forced to meet the ever increasing industrial service demands, these firms have more and more problems to find the appropriate IS solution. Moreover, service functionality needs to be clearly defined and demarcated in the existing enterprise application landscape. Despite a few standardization efforts, there is no common understanding of the IS appropriation for service management in HEM companies and clear functional design. We address this need by developing a functional reference model. The design of the model is grounded in standardization literature, focus group and case study research involving eleven HEM and two software companies.
Language
English
Keywords
CCIIM
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the 11th EuropCD-ROM/Online Proceedings of the European, Mediterranean & Middle Eastern Conference on Information Systems (EMCIS)
Event Title
European, Mediterranean & Middle Eastern Conference on Information Systems (EMCIS)
Event Location
Doha, Qatar
Event Date
27.-28.10.2014
Subject(s)
Division(s)
Eprints ID
236315