Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective

Journal
Administrative Sciences
Type
journal article
Date Issued
2021
Author(s)
;
Louise Hancock
;
Jonathan Paulus Rösler
;
DOI
Abstract
Theoretically based on public service logic (PSL), this paper explores the barriers and capabilities surrounding public sector value co-creation with private sector organizations in the context of digital transformation. Specifically, value co-creation efforts at a large public transport and rail infrastructure provider are examined from multiple perspectives using an exploratory case study approach. Based on qualitative interview data, six barriers that hinder value co-creation in public service ecosystems and five corresponding organizational capabilities required to overcome them are identified. The study contributes to the field of public management research by shedding light on the concept of value co-creation in public-private sector digitalization collaborations.
Language
English
Keywords
value co-creation
barriers
organizational capabilities
digital transformation
service innovation
public sector innovation
Volume
11(2)
Number
55
Start page
1
End page
20
Pages
20
Official URL
URL