Selection of Information-Intensive Services: A Multi-criteria Decision Model
Series
Communications in Computer and Information Science
ISBN
978-3-642-35754-1
Type
book section
Date Issued
2012
Author(s)
Editor(s)
Obaidat, Mohammad S.
Sevillano, Jose L.
Filipe, Joaquim
Research Team
IWI1
Abstract
The diffusion of the Internet fosters the development and provisioning of large amounts of information-intensive services. Methods and techniques such as heuristics, policy-based approaches, reputation- and trust-based selection techniques, multi-criteria decision analysis, UDDI-extensions, and ontology-based preference modeling approaches have been developed to facilitate the description, discovery, composition, and consumption of these services. Still, consumers face difficulties in selecting the services that best fit their needs. An assessment of the identified techniques suggests that multi-criteria decision analyses are best suited for the selection of information-intensive services. On this basis, a multi-dimensional service selection model is developed, which includes social, technological, economic, and political considerations. The application of this model is demonstrated by means of an exemplary case. This model with the inclusion of decision categories and sub-categories can help service consumers in selecting complex, information-intensive services.
Funding(s)
Language
English
HSG Classification
not classified
Refereed
No
Book title
e-Business and Telecommunications : International Joint Conference, ICETE 2011, Seville, Spain, July 18-21, 2011, Revised Selected Papers
Publisher
Springer Berlin Heidelberg
Publisher place
Berlin
Number
314
Start page
85
End page
99
Pages
15
Subject(s)
Division(s)
Eprints ID
218375