Understanding the Formation of Trust in IT Artifacts
ISSN
978-0-615-71843-9
ISBN
978-0-615-71843-9
Type
conference paper
Date Issued
2012-12-16
Author(s)
Editor(s)
Joey, F. George
Research Team
iw6-init
Abstract
IT artifacts often take the role of a trustee in a trust relationship between users and IT artifacts. The goal of this paper is to increase the understanding of the formation of trust in such trust relationships. Instead of using the predominant theoretical foundation of interpersonal trust, we use the theoretical foundation of trust in automation from the HCI discipline for studying the formation of trust. Since we aim at creating insights on the formation of trust and its dimensions, we develop a formative first-order, formative second-order measurement model for trust. To evaluate the impact of the single indicators and dimensions on trust, we conduct a laboratory experiment. Our results show that the dimensions performance, process and purpose have a comparable impact on trust, and that indicators related to user data are especially important. The results complement existing insights, deepening the understanding of the formation of trust in IT artifacts.
Language
English
Keywords
Understanding the Formation of Trust in IT Artifacts.
HSG Classification
not classified
Refereed
Yes
Book title
Proceedings of the International Conference on Information Systems, ICIS 2012
Publisher
Association for Information Systems
Publisher place
AIS Electronic Library
Event Title
33rd International Conference on Information Systems (ICIS 2012)
Event Location
Orlando, FL
Event Date
16.-19.12.2012
Subject(s)
Division(s)
Eprints ID
219845
File(s)![Thumbnail Image]()
open.access
Name
JML_326.pdf
Size
722.13 KB
Format
Adobe PDF
Checksum (MD5)
9c975996e68967f72119b8c7e4897f1f