Travel Safety: A Social Media Enabled Mobile Travel Risk Application
ISSN
0302-9743
ISBN
978-3-319-06700-1
Type
conference paper
Date Issued
2014-05-21
Author(s)
Editor(s)
Tremblay, Monica Chiarini
Abstract
We present the design artifact Travel Safety, a mobile travel risk information system (IS). Besides offering general travel risk information, the iPhone application leverages social media, in particular Twitter, to source travel risk information from multiple foreign offices. This provides a comprehensive real-time information base for the application and enables dispatch of automatic travel warnings. On the basis of Travel Safety we want to explore if content from social media can be leveraged to increase the attractiveness and usage of applications. Furthermore, we want to understand critical success factors in the context of using social media content. Travel Safety was evaluated in a large field study with 422 participants. The study reveals that applications can indeed successfully be enriched by social media content. However, our results also reveal that a fully automated sourcing of social media content without human content management bears significant challenges.
Language
English
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
Advancing the Impact of Design Science : Moving from Theory to Practice
Publisher
Springer International Publishing
Publisher place
Cham
Volume
LNCS 8463
Start page
373
End page
377
Pages
5
Event Title
9th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2014)
Event Location
Miami, FL, USA
Event Date
22.-23.05.2014
Subject(s)
Eprints ID
236047
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Name
1748_desrist_final.pdf
Size
581.95 KB
Format
Adobe PDF
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