Managers and Collaboration Technology: A Business Perspective for Improving Management Support Systems
ISBN
978-0-9915567-0-0
Type
conference paper
Date Issued
2014-06-09
Author(s)
Editor(s)
Avital, Michel
Leimeister, Jan Marco
Schultze, Ulrike
Research Team
IWI1
Abstract
Over the last years managers have expanded their role in operations and nowadays they make decisions faster than in the past. New collaboration technology promises to support managers in doing so. Hence, the present situation is favorable for a redesign of management support systems (MSS) incorporating collaboration technology. To examine such technology, we consider analyst- and consumer-type managers' perspectives and cover collaboration technology for different devices. Based on the findings from a literature review and arguments validated in structured manager interviews, we propose four design guidelines facilitating collaboration for managers: (1) Coordination: MSS should indicate the availability of other users and provide document sharing. (2) Communication: MSS should enable on-topic annotations and sending them to other users at the push of a button. (3) Cooperation: MSS should provide a comprehensive managerial self-service search function. (4) Devices: For shared documents and textual annotations tablets have become managers most wanted smart device type.
Language
English
HSG Classification
not classified
Refereed
Yes
Book title
ECIS 2014 proceedings : 22th European Conference on Information Systems
Publisher
Association for Information Systems
Publisher place
AIS Electronic Library (AISeL)
Start page
1
End page
18
Pages
18
Event Title
22nd European Conference on Information Systems (ECIS) 2014
Event Location
Tel Aviv, Israel
Event Date
09.-11.06.2014
Subject(s)
Division(s)
Eprints ID
234764
File(s)![Thumbnail Image]()
open.access
Name
20140607_MSS_collaboration.pdf
Size
363.03 KB
Format
Adobe PDF
Checksum (MD5)
5f54a950d7ff337cbb840f5d007c8ad4