How Robotic Customer Service Impacts Consumers’ Evaluation of the Firm, (Special Session on "Consumer Consequences of Robotic Replacement")
Type
conference paper
Date Issued
2020
Author(s)
Language
English
HSG Classification
contribution to scientific community
HSG Profile Area
SoM - Business Innovation
Event Title
Association of Consumer Research
Subject(s)
Division(s)
Eprints ID
260789