WHERETO FOR AUTOMATED COACHING CONVERSATION: STRUCTURED INTERVENTION OR ADAPTIVE GENERATION?
Journal
European Conference on Information Systems (ECIS)
Type
conference paper
Date Issued
2023
Author(s)
Research Team
IWI6
Abstract
In an age of lifelong learning, it is important that adult learners can effectively use their motivation and resources to reach their learning goals. In conversation, coaches can intervene to promote learning goal attainment by using behavioural change techniques (BCTs). In a coaching chatbot, such techniques can be ordered in an established, structured way to good effect. With recent technological advances, chatbot responses can be generated adaptively; this means that BCTs can be applied in an adaptive but less structured way. It is yet unclear whether this latter form of configuring coaching interventions is viable, how they compare to more established structured interventions, and whether both methods can be combined. For the purpose of answering this, we propose a 2x2 experimental design with the two intervention types as factors and goal attainment as the dependent variable. Results will indicate avenues for automating skilled conversation including choice of technology.
Language
English
Keywords
Coaching
Conversational AI
Chatbots
Adult Learning
HSG Classification
contribution to scientific community
Refereed
Yes
Event Title
European Conference on Information Systems (ECIS)
Event Location
Kristiansand, Norway
Event Date
11-16 Jun 2023
Official URL
Subject(s)
Division(s)
File(s)![Thumbnail Image]()
open.access
Name
WHERETO FOR AUTOMATED COACHING CONVERSATION_ STRUCTURED INTERVENT.pdf
Size
449.69 KB
Format
Adobe PDF
Checksum (MD5)
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