Linkage of Heterogeneous Knowledge Resources within In-store Dialogue Interaction
ISSN
0302-9743
ISBN
978-3-642-17748-4
Type
conference paper
Date Issued
2010-11-11
Author(s)
Abstract
Dialogue interaction between customers and products improves presentation of relevant product information in in-store shopping situations. Thus, information needs of customers can be addressed more intuitive. In this article, we describe how access to product information can be improved based on dynamic linkage of heterogeneous knowledge representations. We therefore introduce a conceptual model of dialogue interaction based on multiple knowledge resources for in-store shopping situations and empirically validate its utility with end-users
Language
English
Keywords
heterogeneous knowledge resources
dynamic linkage
dialogue interaction
ontology
empirical study
HSG Classification
contribution to scientific community
Refereed
Yes
Book title
The Semantic Web - ISWC 2010
Publisher
Springer
Publisher place
Berlin-Heidelberg
Volume
LNCS 6497
Start page
145
End page
160
Pages
16
Event Title
9th International Semantic Web Conference, ISWC 2010
Event Location
Shanghai, China
Event Date
07.-11.11.2010
Subject(s)
Division(s)
Eprints ID
68767
File(s)![Thumbnail Image]()
open.access
Name
Janzen et al 2010 Linkage In-store Dialogue Interaction.pdf
Size
759.69 KB
Format
Adobe PDF
Checksum (MD5)
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