A Characterisation of Ambiguity in BPM
Type
conference contribution
Date Issued
2023
Author(s)
;
;
Hugo A. Lopez
;
Andrea Burattin
;
Luciano Garcia Banuelos
;
Abstract
Business Process Management is concerned with processrelated artefacts such as informal specifications, formal models, and event logs. Often, these process-related artefacts may be affected by ambiguity, which may lead to misunderstandings, modelling errors, non-conformance, and incorrect interpretations. To date, a comprehensive and systematic analysis of ambiguity in process-related artefacts is still missing. Here, following a systematic development process with strict adherence to established guidelines, we propose a taxonomy of ambiguity, identifying a set of concrete ambiguity types related to these process-related artefacts. The proposed taxonomy and ambiguity types help to detect the presence of ambiguity in process-related artefacts, paving the road for improved processes. We validate the taxonomy with external process experts.
Keywords
Ambiguity
Business Process Management
Taxonomy
Event Title
42nd International Conference on Conceptual Modeling
Event Location
Lisbon
Event Date
6-9 November 2023
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Name
ER2023___Ambiguity_Taxonomy.pdf
Size
446.37 KB
Format
Adobe PDF
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