How to Use Behavioral Research Insights on Trust for HCI System Design
ISBN
978-1-4503-1016-1
Type
conference paper
Date Issued
2012-05-05
Author(s)
Research Team
iw6-init
Abstract
Trust has been shown to be a major antecedent of technology acceptance and usage. Consequently, behavioral research has created vast insights on trust building. However, only a small fraction of the existing literature also shows ways of systematically including these insights into system design. Hence, the potential of most behavioral insights on trust for developing new systems often remains only partly realized. To alleviate this problem, we present a way to systematically derive trust-supporting design elements using trust theory. Using a laboratory experiment, we show that the trust-related design elements derived from theory are regarded as being important by the participants, and significantly increased their trust in a restaurant recommendation system as well as in their intention to use it in the future.
Language
English
Keywords
Theory
trust
technology acceptance and usage
system design
laboratory experiment
HSG Classification
not classified
Refereed
Yes
Book title
CHI 2012 : it's the experience!
Publisher
ACM
Publisher place
New York
Start page
1703
End page
1708
Pages
6
Event Title
The 30th ACM Conference on Human Factors in Computing Systems
Event Location
Austin, Texas
Event Date
05.-10.05.2012
Official URL
Subject(s)
Division(s)
Eprints ID
219842
File(s)![Thumbnail Image]()
Name
JML_329.pdf
Size
860.36 KB
Format
Adobe PDF
Checksum (MD5)
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