Online Patronage: Primer, Systematic Literature Review, and Conceptualization
Type
conference paper
Date Issued
2021-09-23
Author(s)
Abstract
The ongoing global pandemic has led to a seismic shift of shopping behavior towards online channels. In this light, understanding consumer choice between online shop alternatives – online patronage - grew even more important. Problematically, due to inconsistent naming and conceptualization of online patronage in the literature, the body of evidence is scattered, confusing, and incommensurable. To address this issue, we use methodological triangulation to identify and synthesize online patronage conceptualizations from the literature. Namely, we employ an analysis of emblematic patronage definitions, a narrative literature review, and an interdisciplinary systematic literature review. On that basis, we offer a primer on patronage in the e-commerce context, argue conceptual distinctiveness from loyalty, propose an online patronage conceptualization, and briefly discuss research opportunities.
Language
English
HSG Classification
contribution to scientific community
Event Title
EMAC Regional Conference 2021
Event Location
Warsaw
Event Date
22. - 24.9.2021
Subject(s)
Division(s)
Eprints ID
264481
File(s)![Thumbnail Image]()
open.access
Name
R2021-104582.pdf
Size
527.67 KB
Format
Adobe PDF
Checksum (MD5)
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