Service Systems Engineering : A Field for Future Information Systems Research
Journal
Business & Information Systems Engineering (BISE)
ISSN
2363-7005
ISSN-Digital
1867-0202
Type
journal article
Date Issued
2014-04-01
Author(s)
Research Team
IWI6
Abstract
Service systems engineering (SSE) focuses on the systematic design and development of service systems. Guided by a value proposition, service systems enable value co-creation through a configuration of actors and resources (often including a service architecture, technology, information, and physical artifacts), therefore constituting complex socio-technical systems. IS research can play a leading role in understanding and developing service systems. SSE calls for research leading to actionable design theories, methods and approaches for systematically designing, developing and piloting service systems, based upon understanding the underlying principles of service systems. Three major challenges have been identified: engineering service architectures, engineering service systems interactions, and engineering resource mobilization, i.e. extending the access to and use of resources by means of IT. Researching SSE is challenging. Assessing the models, methods, or artifacts of SSE often requires embedded research within existing or even novel service systems. Consequently, approaches such as piloting IT-based innovations, design research or action research are the most promising for SSE research. As an integrative discipline, IS is in a unique position to spearhead the efforts in advancing the architecture, interaction, and resource base of service systems with evidence-based design.
Language
English
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Springer Gabler
Publisher place
Wiesbaden
Volume
6
Number
2
Start page
73
End page
79
Pages
7
Subject(s)
Division(s)
Eprints ID
229911
File(s)![Thumbnail Image]()
open.access
Name
JML_469.pdf
Size
680 KB
Format
Adobe PDF
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