Developing And Implementing Citizen-initiated Services
Journal
International Conference on Exporing Service Science (IESS)
Type
conference paper
Date Issued
2018
Author(s)
Billert, Matthias Simon
Research Team
IWI6
Abstract
Most citizen participation concepts in city administrations are not sufficiently developed and stop at the idea phase of service engineering, which leads to challenges for administrations. However, top-down approaches of the government fail because citizens do not accept the invitation to participate and bottom-up approaches of citizen initiatives claim the attention and support of administrations. To counteract this, citizens are involved as experts of their everyday life. Following design science research, we iteratively build the “digitalization street”, which is a portal that systematically guides the citizens through the development of own services. For a formative and artificial evaluation, we used a framework with a human risk and effectiveness strategy. Thus, we contribute to the existing body of knowledge by systematically reconditioned knowledge about citizen sensing and we exhibit requirements for guidelines concerning how citizens can develop own services that can be implemented in the city administrations.
Language
English
Keywords
citizen sensing
design science research
service engineering
HSG Classification
contribution to scientific community
Event Title
International Conference on Exporing Service Science (IESS)
Event Location
Karlsruhe, Germany
Eprints ID
259327