Introducing platform ecosystem resilience: leveraging mobility platforms and their ecosystems for the new normal during COVID-19
Journal
European Journal of Information Systems
ISSN
0960-085X
1476-9344
Type
journal article
Date Issued
2021
Author(s)
Rob Jago Floetgen
;
Jana Strauss
;
Jörg Weking
;
;
Florian Urmetzer
;
Markus Böhm
;
Helmut Krcmar
Abstract
COVID-19 has created many constraint-related challenges for humans in general and organisa- tions in particular. Specifically, businesses that require physical contact, such as mobility providers, have been severely impacted by the crisis. This paper reveals how mobility platforms and their ecosystem of actors have adapted faster than their non-platform competitors to become resilient. Whereas current research on resilience explicitly deals with the concept of organisational resilience, community resilience, or IT resilience, socio-technical characteristics of digital platforms have not been investigated. We build on a case survey approach, including heterogeneous qualitative evidence of 266 actions of 171 analysed mobility platforms. The results show five archetypes of how mobility platforms leverage their platform-based nature and the ecosystem to build resilience. Based on this, we develop the concept of platform ecosystem resilience as leveraging socio-technical factors of digital platforms and ecosystems frugally to design, deploy and use situation-specific responses to prepare for, endure and adapt by capturing new opportunities and engaging in transformative activities to cope with exo- genous shocks and become resilient for future disruptions. Our results emphasise the impor- tance of platform ecosystems for practitioners and policy planners to develop the “new normal” rather than resuming existing practices.
Language
English (United States)
Keywords
Resilience
platform ecosystems
mobility platforms
COVID-19
HSG Classification
contribution to scientific community
Refereed
Yes
Volume
30
Number
3
Start page
304
End page
321
Subject(s)
Division(s)
File(s)![Thumbnail Image]()
open.access
Name
Floetgen et al._2021 EJIS.pdf
Size
1.02 MB
Format
Adobe PDF
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