Insert-expansions for Large Language Model Agents
Journal
Americas Conference on Information Systems (AMICS)
Type
conference paper
Date Issued
2024
Author(s)
Research Team
IWI6
Abstract
AI agents use language generation for internal reasoning and interacting with users. Agents often employ tools beyond language generation, such as calculators or search, to further augment these capabilities. We focus on how such tools can give the agent too much external context, diverting it from the user’s original intent. According to Conversation Analysis, human-human dialogue often uses ”insert-expansion” - inserted utterances for clarification - to resolve ambiguities. Building on this, we introduce a ”user-as-a-tool” approach, enabling the AI agent to solicit clarification from the user while still reasoning, thereby realigning it with the user’s intent. Initial evidence shows that our approach has benefits for conversational recommendation systems. We present a novel interaction method and empirical findings that enhance the user’s role in guiding agent reasoning. This research is especially relevant as AI agents become increasingly common,
and holds significance for optimizing the human-chatbot interaction loop.
and holds significance for optimizing the human-chatbot interaction loop.
Language
English
Keywords
Large Language Model
Agent
Sequence Organisation
HSG Classification
contribution to scientific community
Refereed
Yes
Start page
01
End page
11
Pages
11
Subject(s)
Division(s)
File(s)![Thumbnail Image]()
open.access
Name
JML_986.pdf
Size
2.43 MB
Format
Adobe PDF
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