The services field: A cornucopia filled with potential management topics
Journal
European Management Journal
ISSN
0263-2373
Type
journal article
Date Issued
2021-10-13
Author(s)
Abstract (De)
A primary aim of management research is to develop knowledge about the management of organizations. Many countries’ long-trend shift towards a service economy and the concomitant increase in the number of service organizations have stimulated advancements in service management research. However, some blind spots remain. In this article, we focus on product market stakeholders and organizational stakeholders and discuss research questions (or blind spots) that map to different areas of management literature, especially those of service management literature. We believe that attaining answers to those research questions can yield important insights that have the potential to advance management research.
Language
English
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Elsevier
Official URL
Subject(s)
Division(s)
Eprints ID
264593