Understanding Trust in the Digital Age
Type
conference contribution
Date Issued
2023-06-16
Author(s)
;
Nicole Gillespie
;
Sirkka Järvenpää
;
Arvind Karunakaran
;
;
;
Steven Lockey
;
Javad Pool
;
Caitlin Curtis
;
Kirsimarja Blomqvist
;
Katri Laatikainen
;
Pia Hurmelinna-laukkanen
Abstract
Digital and emerging technologies are transforming the way we live and work, and reconfiguring the relationship between humans and technology. Responding to a growing consensus of the need to deepen understanding of trust in digital and emerging technologies (Kaplan, Kessler, Brill & Hancock, 2021), this symposium brings together a diverse set of scholars to offer new empirical insights and conceptual developments on the nature, dynamics, and drivers of trust in the context of smart technology, together with reflections and future research directions from our eminent discussant, Sirkka Jarvenpaa. Collectively, the papers bring diverse methodologies (ranging from quantitative field surveys, qualitative case studies, and conceptual work) and a global perspective (drawing on samples from across 18 countries) to answer questions such as: How is the adoption of smart and digital technologies shaping the nature and bases of trust between stakeholders? How can trust be preserved and normalized in the face of persistent technology breakdown? How can smart technologies be implemented into the workplace in a human-centric way that enhances employee wellbeing? What role do macro structural assurances, motivational drivers and dispositional characteristics play in predicting trust and acceptance of smart technology?
Language
English
Event Title
FINT 2023 12TH Workshop and Doctoral Colloquium
Event Location
Helsinki, Finland
Event Date
14-17th June 2023