How Do Controls Impact Employee Trust in the Employer?
Journal
Human Resource Management
ISSN
0090-4848
ISSN-Digital
1099-050X
Type
journal article
Date Issued
2016-05
Author(s)
;
Den Hartog, Deanne N.
;
Gillespie, Nicole
;
Searle, Rosalind
;
Six, Frederique
;
Skinner, Denise
Abstract
Do organizational controls facilitate or hinder employees' trust in their organization? We addressed this question through a mixed-methods design using three studies. Based on a literature review and an open-response survey study (Study?1), we developed a theoretical model proposing that organizational control is positively related to employees' trust in their organization, and that this relationship is mediated by procedural fairness and organizational prestige.
This mediated model was tested and supported in a quantitative survey of 582 European managers and professional employees from a range of organizations (Study? 2). A complementary, qualitative interview-based study (Study 3) confirmed that well-implemented controls facilitate trust in the organization; however, poorly implemented control systems that are inconsistent, overly rigid,
or incentivize untrustworthy behavior can undermine trust in the organization.
This mediated model was tested and supported in a quantitative survey of 582 European managers and professional employees from a range of organizations (Study? 2). A complementary, qualitative interview-based study (Study 3) confirmed that well-implemented controls facilitate trust in the organization; however, poorly implemented control systems that are inconsistent, overly rigid,
or incentivize untrustworthy behavior can undermine trust in the organization.
Language
English
Keywords
trust
control
procedural fairness
organizational prestige
HSG Classification
contribution to scientific community
Refereed
Yes
Publisher
Wiley
Publisher place
New York
Volume
55
Number
3
Start page
437
End page
462
Pages
26
Subject(s)
Division(s)
Eprints ID
241063