From Value-oriented Quality Improvement to Customer Satisfaction - A Case Study for Passenger Cars
ISBN
3-409-12237-0
Type
book section
Date Issued
1997
Author(s)
Editor(s)
Language
English
HSG Classification
not classified
Refereed
No
Book title
Customer Retention in the Automotive Industry
Publisher
Gabler
Publisher place
Wiesbaden
Start page
93
End page
116
Pages
24
Subject(s)
Division(s)
Eprints ID
2722